Privacy Policy | Aunty Min's

Effective Date: October 28, 2026

Last Updated: October 28, 2026

Aunty Min's Specialized Pet Care, Inc. ("Aunty Min's," "we," "us," or "our") respects your privacy and is committed to protecting the personal information of our clients and website visitors. This Privacy Policy details how we collect, use, disclose, and safeguard your information when you visit https://www.auntymins.com/ (the "Site"), communicate with us, or engage our pet sitting, dog walking, and home care services across Bainbridge Island, Washington.

1. Information We Collect

Because we provide in-home pet care, dog walking, and vacation sitting, we collect information necessary to ensure your pet’s well-being and maintain household security.

A. Information You Provide Voluntarily

Client & Contact Information: Name, residential address, billing address, phone number (call/SMS), and email address.
Pet Care & Health Data: Pet name, species, breed, age, medical history, vaccination records, dietary requirements, behavioral nuances, and veterinarian contact details.
Home Access & Emergency Information: Gate or lockbox codes, key handling preferences, alarm instructions, home care directions (e.g., mail collection, plant watering, light rotation), and local emergency contact information.
Communications & Service Notes: Records of calls, text messages, emails, special instructions submitted via web forms, and consultation notes.
Payment Details: Billing records and transaction confirmations. Payments processed via electronic transfer, invoicing software, or credit card are handled directly through secure, PCI-compliant third-party payment gateways; we do not store full credit card numbers or banking passwords.

B. Information Collected Automatically

Device & Technical Data: IP address, browser type and version, device identifier, operating system, and network provider.
Browsing & Usage Data: Referring/exit URLs, pages visited, date/time stamps, clickstream data, and time spent on pages.
Cookies & Tracking Technologies: First-party and third-party cookies, tags, and web beacons deployed by our website platform (Wix) to ensure basic site functionality, measure user traffic, and protect site security.

2. How We Use Your Information

We process personal information strictly for legitimate business operations and service delivery:

Category of InformationOperational Purpose

Contact & Home Access DetailsScheduling consultations, completing in-home visits, dog walking, and securing your residence.

Pet Health & Emergency RecordsAdministering prescribed medications, following feeding schedules, and coordinating emergency veterinary care if required.

Communication Records Sending visit updates, photos, service reminders, weather-related scheduling changes, and invoice confirmations.

Technical & Browsing Data Diagnosing website issues, optimizing loading speeds, and preventing fraudulent or malicious web traffic.

3. How We Share and Disclose Your Information

Aunty Min's does not sell, rent, or trade your personal information to third parties or data brokers. We share information only under specific, limited circumstances:

Pet Care Sitters & Team Members: Team members and vetted back-up sitters within our network receive access to household notes, access instructions, and pet routines solely to execute contracted services safely.
Emergency Veterinary Providers: If your pet requires immediate medical attention while under our care, we may disclose your contact details, pet medical history, and authorization information to your designated veterinarian or emergency animal clinic.
Third-Party Service Providers: Trusted cloud software and hosting vendors that facilitate our services (e.g., website hosting through Wix, client scheduling and invoicing platforms, email providers). All providers are bound by strict confidentiality and data protection requirements.
Legal Compliance & Safety: When required by law, subpoena, or government regulation, or to protect the vital interests, property, or physical safety of our clients, staff, animals, or the general public.

4. Key Security & Physical Data Protection

Because our services involve entering your home, we apply strict operational security standards:

Key Tagging: Physical house keys are labeled using anonymous pet identifiers—never with your name, street address, or personal contact details.
Access Control: Codes and keys are kept secured and accessible only to assigned sitters and authorized administrative personnel.
Digital Data Security: Digital records, client portals, and intake sheets are protected by role-based access controls and encrypted channels (HTTPS/TLS).

5. Cookies, Analytics, and Opt-Out Signals

Managing Cookies

Our website uses essential cookies to enable navigation and secure transactions, as well as analytics cookies to track traffic patterns. You can manage or disable non-essential cookies via our on-site cookie banner or through your browser settings.

Universal Opt-Out Signals (Global Privacy Control)

Our Site is configured to recognize and honor the Global Privacy Control (GPC) and compatible browser-level privacy signals. When our platform detects an active GPC signal, it suppresses non-essential tracking cookies automatically.

6. Data Retention

We retain your personal and pet information only as long as necessary to maintain active client accounts, fulfill ongoing service agreements, and comply with state and federal legal, accounting, and tax record-keeping requirements (typically 7 years for financial records). Inactive client profiles that have not booked services for a prolonged period are securely purged or archived upon request.

7. Your Privacy Rights

Depending on your place of residence and applicable state privacy legislation (including Washington State privacy laws and relevant consumer protection statutes), you have the right to:

Know & Access: Request confirmation of whether we hold personal data about you and obtain a copy of that data.
Correct & Update: Request corrections to incomplete or inaccurate personal or pet care records.
Delete: Request the permanent deletion of personal information, subject to mandatory legal exceptions (such as tax compliance or unresolved disputes).
Opt-Out of Marketing: Unsubscribe from non-essential promotional emails or marketing notices at any time using the opt-out link in the email or by contacting us directly.
Non-Discrimination: Exercise your privacy rights without receiving altered service rates or diminished quality of care.

To exercise these rights, submit your request using the contact information below. We will verify your identity before releasing or altering any sensitive personal data.

8. Children's Privacy

Our services and website are intended for adults. We do not knowingly solicit or collect personal information from children under the age of 13. If we discover that personal information has been collected from a child without parental consent, we will delete that data immediately.

9. Updates to This Policy

We review and update this Privacy Policy periodically to reflect service updates, operational changes, or evolving legal frameworks. When updates occur, the "Last Updated" date at the top of this page will be revised. Material changes will be communicated via a notice on our website or direct email communication to active clients.